Refund policy

Return & Refund Policy – KIDSHOME.PK

At KIDSHOME.PK, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we’re here to help.

1. Returns Eligibility
You may request a return within 7 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition

  • The item is returned with original packaging, tags, and accessories

  • The product is not damaged due to misuse or handling after delivery

Non-returnable items include:

  • Clearance or sale items

  • Personal use products (for hygiene reasons)

  • Customized or made-to-order items

2. Return Process
To initiate a return:

  • Contact our support team at [your email/contact here] with your order number and reason for return

  • Our team will guide you through the return process

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect

3. Refund Policy
Once we receive and inspect your returned item:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued via the original payment method or bank transfer

  • Shipping charges are non-refundable unless the return is due to our error

4. Exchange Policy
We only replace items if they are:

  • Defective

  • Damaged upon arrival

  • Incorrect item delivered

If you need an exchange, contact us within 7 days of delivery.

5. Damaged or Incorrect Items
If you receive a damaged or wrong product:

  • Notify us within 48 hours of delivery

  • Provide clear photos of the issue

  • We will arrange a replacement or full refund at no additional cost

6. Late or Missing Refunds
If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your payment provider, as processing times may vary

  • If the issue persists, contact us at [your contact info]

7. Contact Us
For any questions regarding returns or refunds, please reach out to us:

  • Email: [your email here]

  • Phone/WhatsApp: [your number here]

We value your trust and aim to provide a smooth and transparent shopping experience at KIDSHOME.PK.